'Thank you and we do understand. We received your photo. This is the way this product is created and made. This is intentional. This is not a mistake. We've had Sweet Mimosa Butter for many years and it's actually one of our very first products we made and added to our line.
Not all of our products are a good fit for everyone and this one is not one that is working for you. We cannot make any guarantees of how a product would work for a person as everyone is so individual that it requires trial and error and we are always transparent in this.
The photos and reviews reflect the way this product is here: https://hennasooq.com/products/sweet-mimosa-butter and you can see the photos match your photos. We have shared this with clients so they can make an informed decision.
We're sorry we aren't a good fit for you and you have decided to move away from our brand. We understand and respect that as you should always decide what is in your best interest. We're sorry this didn't work out. Thank you for sharing this with us.' - Lisa